Bjièn bv processes personal data in compliance with this privacy statement. We value your privacy and want to protect the data we process by using and adhering to this policy. If a newer version of this privacy policy is published, the old one expires.

We take privacy very seriously and will treat your data the same way we would want to see our personal data treated by other companies. For further information, questions or comments on our privacy policy, please contact Daphné De Troch at dpo@bjien.be.

Processing purposes

Bjièn bv collects and processes based upon these grounds of processing:

  • Prospects and customers’ personal data for prospection, customer and retention management purposes including customer administration, tracking orders/agreements, invoicing, solvency monitoring, profiling and sending marketing and personalised advertising.
  • If you give us your business card, we see this as consent, but we will only use it for the intended purpose.
  • Posting comments on articles will be processed through consent.
  • Meeting slots booked are processed on a consent basis.
  • All other processing activities are based on consent unless stated otherwise.

In agreement with GDPR, 2016/679, regulations, this document serves as a guideline to inform you of your rights and how your data is used.

Processing activities

Website

Through the general contact forms on the website (via Netlify), we process your:

  • name,
  • company,
  • company address (street, number, postal code, city, country),
  • professional email address,
  • professional phone number,
  • function title,
  • messages.

We save this data for as long as the request is relevant, and it will be deleted as soon as it is no longer relevant. If you want to see your data deleted sooner, please contact us, as described in this policy.

Booking meeting slots

Through Calendly, we process your:

  • name,
  • professional email address,
  • professional phone number,
  • company,
  • subject of meeting,
  • timeslot,
  • additional information related to the meeting.

We save this data for as long as the request is relevant, and it will be deleted as soon as it is no longer relevant. If you want to see your data deleted sooner, please contact us, as described in this policy.

Business cards

If you gave us your business card, we have put the following information in our CRM (Notion):

  • name,
  • company,
  • company address (street, number, postal code, city, country),
  • professional email address,
  • professional phone number,
  • function title,
  • where we met you and your company,
  • messages.

This data will stay in our CRM for two years after our last contact. The card in itself will be shredded as soon as it is put in the CRM. If you want to see your data deleted sooner, please contact us, as described in this policy.

Articles

When you subscribe to stay up to date about new articles or comment on them, we’ll process your:

  • name,
  • email address.

This information is required to contact you when new articles are published. When you subscribe, you’ll get a notification through email. This data is kept until you would unsubscribe. You can unsubscribe through a link in the email sent to you or by contacting us.

Webinars

When you subscribe for one of our webinars through WebinarGeek, Google Forms or ActiveCampaign, we’ll process your:

  • name,
  • company,
  • professional email address,
  • function title,
  • what webinar you attended,
  • messages,
  • opt-in for which information you would like to receive,
  • additional information related to the webinar.

This information is required to contact you for practicalities related to the webinar (such as access link, reminders). We save this data for as long as the request is relevant, and it will be deleted as soon as it is no longer relevant. If you want to see your data deleted sooner, please contact us, as described in this policy.

Workshops

When you subscribe for one of our workshops through Google Forms or ActiveCampaign, we’ll process your:

  • name,
  • company,
  • company address (street, number, postal code, city, country),
  • professional email address,
  • professional phone number,
  • function title,
  • billing email address,
  • dietary requirements or food allergies,
  • suggestions or additional wishes related to inclusion,
  • what workshop you attended,
  • messages,
  • all information related to prospection and agreements.
  • opt-in for which information you would like to receive,
  • opt-in for which information you would like to receive from our partner(s),
  • opt-in for sharing your personal data with other participants,
  • additional information related to the workshop.

This information is required to contact you for practicalities related to the workshop (such as additional required information, changes, handouts, reminders). We save this data for as long as the request is relevant, and it will be deleted as soon as it is no longer relevant. If you want to see your data deleted sooner, please contact us, as described in this policy.

Mailing list

When you subscribe on our mailing list through Google Forms or ActiveCampaign, we’ll process your:

  • name,
  • company,
  • job title,
  • professional email address,
  • professional telephone number,
  • messages,
  • opt-in for which information you would like to receive,
  • all information related to mail preferences.

In this case, Bjièn acts as a controller. This information is required to contact you related to the information you opted in for. When you subscribe, you’ll get a notification through email. This data is kept until you would unsubscribe. You can unsubscribe through a link in the email sent to you or by contacting us.

Downloads or requests of resources

When you submit a request for or want to download our resources through ActiveCampaign Forms on our website, we process your:

  • name,
  • company,
  • job title,
  • professional email address,
  • professional phone number,
  • messages,
  • opt-in for which information you would like to receive,
  • additional information related to the request/download of the resources,
  • all information related to mail preferences.

This information is required to contact you for practicalities related to the request/download of the resources (such as the download link, updates, and new releases). We save this data for as long as the request is relevant, and it will be deleted as soon as it is no longer relevant. If you want to see your data deleted sooner, please contact us, as described in this policy.

If you also opt-in on our mailing list, Bjièn acts as a controller. This information is required to contact you related to the information you opted in for. When you subscribe, you’ll get a notification through email. This data is kept until you would unsubscribe. You can unsubscribe through a link in the email sent to you or by contacting us.

Questionnaires or feedback forms

When you fill out one of our questionnaires or feedback forms through Google Forms, ActiveCampaign or another, we’ll process your:

  • name,
  • company,
  • professional email address,
  • professional phone number,
  • messages and answers,
  • opt-in for which information you would like to receive,
  • opt-in for further research you would like to participate in,
  • all information related to the questionnaire or feedback form.

In this case, Bjièn acts as a controller. This information is required to contact you related to the information you opted in for or further research. When you subscribe, you’ll get a notification through email. This data is kept until you would unsubscribe. You can unsubscribe through a link in the email sent to you or by contacting us.

Bjièn collects and processes the following data from (potential) customers and/or its staff:

  • name,
  • company,
  • company address (street, number, city, country),
  • professional email address,
  • professional phone number,
  • function title,
  • LinkedIn profile URL,
  • where we met you and your company,
  • messages,
  • all information related to research and development,
  • all information related to prospection and agreements.

In this case, Bjièn acts as a controller. This information is required to improve our services, contact you and fulfil the agreement between you and Bjièn. Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

Bjièn is not responsible for the content and correctness of the personal and other data that you provide her with.

Transfer to third parties

Should this be necessary in order to achieve the stated objectives, the customer’s personal data will be shared with other companies within the European Economic Area, and our hosting company Netlify and our email marketing platform ActiveCampaign outside the EEA that are directly or indirectly connected to Bjièn bv or with any other partner of Bjièn bv.

Bjièn bv guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data

You – the data subject – are at all times entitled to:

  • Inspect your personal data.
  • Have it rectified by us. You can only correct the personal data of other people if you have a signed authorisation to do so. We will contact you once this request has been executed.
  • Have it removed by us. We will only delete your data if this is possible. We can delete information requests even if the request is still ongoing. This will halt your information request.
  • Restrict its processing and object to the processing of personal data involving them based on Article 6.1 (e) or (f), including profiling based on these provisions. If you withdraw your consent, we will also delete your data in our possession where possible.
  • Obtain a copy (in a structured, standard and mechanically readable form) of their personal details and have said personal details forwarded to another company.

All requests can be addressed to info@bjien.be or dpo@bjien.be. We ask you kindly to mail from the e-mail address that we have in our possession. If that is impossible, please provide a picture of only the front side of your ID card. We do this to prevent unauthorised access. Once the request is fulfilled, your mail with the picture of your ID card will be removed.

Complaints

Even though we kindly ask you to contact us first, all complaints can be filed with the Belgian Privacy Protection Authority at https://www.dataprotectionauthority.be/ – Drukpersstraat 35, 1000 Brussel – contact@apd-gba.be.